Safe and fast delivery is guaranteed by DPD. We ship to Poland and to 24 other countries!

Payments handled through secure PayU and PayPal gateways. It is possible to pay by card

Complaints

In order to submit a complaint,please follow the instructions below: by filling out the complaint form available here (download the complaint form) or submitting the complaint in person at one of the Broadway Beauty branches.

Please print and sign the completed complaint form or statement of the complaint. If it is not possible to print it, please send the completed complaint form to the e-mail address: The goods or service being subject to complaint, along with the completed complaint form or declaration of the complaint, please send to the following address: ADDRESS With a note: COMPLAINT or submit it in person at one of the POWDER BROWS branches. The Seller / Service Provider will respond to the Customer’s complaint within 14 days from the date of submitting the complaint. You will be notified of the result of the complaint by SMS or e-mail or in writing. In the case of goods, for the purpose of improving the complaint process, the Customer should provide the Goods to the Seller along with the complaint form / statement of the complaint

Returns

In accordance with applicable regulations, a customer who makes a distance purchase, outside the showroom, has the right to withdraw from the sales contract and return the goods without giving a reason or incurring costs.

The deadline to withdraw from the contract for the sale of goods expires after 14 days from the day of receipt of the shipment with the goods ordered by you. The direct costs of returning the Goods are borne by the Customer.

Instructions for returning the goods: To exercise the right to withdraw from the contract for the sale of goods, inform the seller about the decision to withdraw from the contract for the sale of goods by means of an unequivocal statement within 14 days of receiving the shipment with the goods ordered by you. Withdrawal from the contract for the sale of the Goods may take place, inter alia, by completing the return form available here (download the return form) or by submitting a relevant declaration in person at one of the company’s branches.

Return in the online store Fill in the return form containing a declaration of withdrawal from the contract or write your declaration of withdrawal from the contract and send it to the address ……… Return at the PowderBrows Salon Fill in the goods return form containing a declaration of withdrawal from the contract of sale of the Goods and send it to the address …… l indicating the Broadway Beauty branch where you want to return the Goods. After receiving the return form / declaration of withdrawal from the contract of sale of the Goods, we will send it to the appropriate PowderBrows branch and we will inform you about the details of the return of the Goods. Then go to the branch with the proof of purchase to return the Goods.

We suggest contacting the selected branch in advance to arrange a return date. To meet the deadline to withdraw from the contract for the sale of goods, it is enough for you to send information regarding the exercise of your right to withdraw from the contract for the sale of goods before the deadline to withdraw from the contract for the sale of goods. In accordance with applicable regulations, a customer who makes a distance purchase, outside the showroom, has the right to withdraw from the sales contract and return the goods without giving a reason or incurring costs.

The deadline to withdraw from the contract for the sale of goods expires after 14 days from the day of receipt of the shipment with the goods ordered by you. The direct costs of returning the Goods are borne by the Customer. Instructions for returning the goods: To exercise the right to withdraw from the contract for the sale of goods, inform the seller about the decision to withdraw from the contract for the sale of goods by means of an branch where you want to return the Goods. After receiving the return form / declaration of withdrawal from the contract of sale of the Goods, we will send it to the appropriate PowderBrows branch and we will inform you about the details of the return of the Goods. Then go to the branch with the proof of purchase to return the Goods. We suggest contacting the selected branch in advance to arrange a return date. To meet the deadline to withdraw from the contract for the sale of goods, it is enough for you to send information regarding the exercise of your right to withdraw from the contract for the sale of goods before the deadline to withdraw from the contract for the sale of goods.

In accordance with applicable regulations, a customer who makes a distance purchase, outside the showroom, has the right to withdraw from the sales contract and return the goods without giving a reason or incurring costs. The deadline to withdraw from the contract for the sale of goods expires after 14 days from the day of receipt of the shipment with the goods ordered by you. The direct costs of returning the Goods are borne by the Customer. Instructions for returning the goods: To exercise the right to withdraw from the contract for the sale of goods, inform the seller about the decision to withdraw from the contract for the sale of goods by means of an unequivocal statement within 14 days of receiving the shipment with the goods ordered by you. Withdrawal from the contract for the sale of the Goods may take place, inter alia, by completing the return form available here (download the return form) or by submitting a relevant declaration in person at one of the company’s branches.

Return in the online store Fill in the return form containing a declaration of withdrawal from the contract or write your declaration of withdrawal from the contract and send it to the address ……… Return at the PowderBrows Salon Fill in the goods return form containing a declaration of withdrawal from the contract of sale of the Goods and send it to the address …… l indicating the Broadway Beauty branch where you want to return the Goods. After receiving the return form / declaration of withdrawal from the contract of sale of the Goods, we will send it to the appropriate PowderBrows branch and we will inform you about the details of the return of the Goods. Then go to the branch with the proof of purchase to return the Goods. We suggest contacting the selected branch in advance to arrange a return date. To meet the deadline to withdraw from the contract for the sale of goods, it is enough for you to send information regarding the exercise of your right to withdraw from the contract for the sale of goods before the deadline to withdraw from the contract for the sale of goods. Within 14 days from the date on which you send a declaration of withdrawal from the contract for the sale of goods and the intention to return the ordered goods, the goods should be returned: Sending to the address of the online store The goods should be returned by sending it along with the relevant declaration of withdrawal from the contract of sale of the goods below given address: ADDRESS With a note: RETURN To the shipment, please attach proof of purchase and a form for returning the goods or an unequivocal statement of withdrawal from the contract of sale of the Goods, which will significantly facilitate the process of returning the Goods.

In person at the PowderBrows branch Please report to the PowderBrows branch with proof of purchase (e.g. receipt). We suggest contacting the selected branch in advance to arrange a return date. To meet the deadline for returning the Goods, it is enough to return the Goods to the consumer who is responsible for the reduction in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. In the event that the Consumer returns used, damaged, incomplete goods, etc., he may be charged with the costs of reducing the value of the returned goods. In the case of shipping the returned Goods, we kindly ask you to carefully protect the package so that it will not be damaged or destroyed in transit. The reimbursement of payments made by you, including the costs of delivering the Goods (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by the Seller) will be made immediately, and in any case not later than within 14 days from the date of receipt. by the Seller of a declaration of withdrawal from the contract for the sale of the Goods. The payment will be refunded using the same method of payment that you used in the original transaction, unless you expressly agree to a different method of payment. The Seller may withhold the reimbursement of payments received from you until you receive the returned Goods back or until you provide proof of the return of the returned Goods.